Way Too Clean Auto Detailing: Terms and Conditions
Below you will find our terms and conditions, which outline the principles by which Way Too Clean Auto Detailing operates. Your time is greatly appreciated, and we kindly ask that all customers take a moment to read through the following information:
For further enquiries, please feel free to contact us at info@waytooclean.co.uk.
GENERAL GUIDELINES:
Service Location Requirements: Please note that none of our services can proceed if we are required to carry out our work on any main roads or in pay-and-display car parks.
Valuables: Way Too Clean Auto Detailing is not responsible for any lost or damaged items. All valuables must be removed from the vehicle before any service is carried out.
Pre-Existing Damage: Any existing damage that could worsen during the detailing process must be communicated to our team beforehand (e.g., major scratches, dents). We are not liable for any further damage that may occur.
Baby Seats: Customers must remove baby seats before any service begins and replace them after completion. Our team will not remove or refit baby seats. Failure to remove these may result in uncleaned areas.
Roof Cleaning Policy: Our team members will not climb onto the roof of any vehicle to ensure a thorough clean.
Water and Electricity Access: Before confirming any booking, we will ask customers to provide access to water and electricity. This allows us to perform our services efficiently.
BOOKINGS PROCESS:
Accurate Booking Information: When booking your appointment, please provide accurate information to ensure a smooth process. Additional charges may apply if extra work is required.
Booking Times: Booking times are guidelines only; the time required to complete a service can vary depending on the condition of the vehicle.
Vehicle Size: If the incorrect vehicle size is selected when booking, you will either be charged or refunded the difference.
PAYMENT PROCESS:
No Deposit Required: No deposit is needed when booking. Full payment is required once the service is completed.
Payment Methods: After the service is completed, we will send you a payment link via our banking institution for direct bank transfer. Card payments can also be processed upon request.
Non-Payment Procedure: If payment is not received after the service is completed:
You have 3 days to settle the payment via the payment link or bank transfer.
After 3 days, a daily charge of £5 will be applied to the outstanding balance until payment is made.
After 14 days of non-payment, legal action will be taken, and you will be liable for the full balance along with any legal fees incurred.
Refund Policy: Once a service is completed, refunds are not available.
Mileage Fees: For locations beyond our 10-mile radius, a fee of £0.50 per mile will apply for any additional miles beyond the first 10.
SERVICES:
Our services are available within Cambridgeshire and surrounding areas. For jobs requiring travel further afield, additional mileage fees may apply.
Weather Safety: If rain occurs before or during a job, the service will be paused until conditions improve. In some cases, the job may need to be rescheduled to another suitable date at no extra cost.
CANCELLATIONS:
Any cancellations must be made at least 2 days before your appointment. Failure to cancel within this period will result in your appointment being rescheduled within the next 7 days. If this cannot be resolved, a percentage of the service cost may be charged to cover our expenses.
PRIVACY POLICY:
At Way Too Clean Auto Detailing, all customer information is kept 100% confidential.
Vehicle Registration: Vehicle registration plates are not stored in our systems.
Photos and Videos: We take before-and-after photos or videos for internal records and marketing purposes. Any media intended for public use will always be double-checked with the customer before sharing. Permission must be granted before anything is posted publicly.
These terms and conditions ensure that our services run smoothly and that both our team and customers have a clear understanding of what to expect. Thank you for choosing Way Too Clean Auto Detailing!